This Privacy Policy explains how Nova Traders collects, uses, stores, and shares information when you use the website, purchase products, join a membership, use customer access areas, contact support, or participate in official community channels.
1. Information We Collect
- Name and contact details you provide
- Account and login information
- Billing and transaction records processed through third-party payment providers
- Support messages and contact form submissions
- Membership status and product access history
- Device, browser, usage, and technical information
- Community participation data in official support channels such as Discord
2. How We Use Information
- Provide products, memberships, downloads, and customer access
- Process purchases and manage billing relationships
- Respond to support requests and account questions
- Improve product delivery, site security, and user experience
- Communicate service updates, access notices, and policy changes
- Detect fraud, abuse, unauthorized sharing, or other misuse
3. Payment Processing
Payment information is typically processed by third-party payment providers. Nova Traders does not need to store full payment card details directly in order to process purchases through those providers.
4. Cookies and Analytics
We may use cookies, session tools, analytics tools, and similar technologies to keep the site functioning, improve performance, understand usage patterns, and maintain security.
5. Sharing of Information
We do not sell your personal information. We may share information with service providers and platforms that help us operate the business, such as payment processors, hosting providers, email tools, analytics tools, authentication providers, or community platforms. We may also disclose information when required by law or to protect legal rights, security, or business operations.
6. Data Retention
We retain information for as long as reasonably necessary to operate the business, provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
7. Security
Nova Traders uses reasonable administrative, technical, and organizational safeguards to protect information. However, no method of transmission or storage is completely secure, and absolute security cannot be guaranteed.
8. Your Choices
You may contact Nova Traders to request updates to your account information or to ask questions about your data. Certain information may still be retained where required for billing, legal compliance, security, or legitimate business purposes.
9. Children
Nova Traders services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Policy Updates
Nova Traders may update this Privacy Policy from time to time. Continued use of the services after updates means you accept the revised policy.
11. Contact
Questions about this Privacy Policy can be submitted through the Contact page or official Nova Traders support channels.