Get help with products, access, and account questions.
The Nova support page is designed to help you find answers quickly, whether you need help with product access, account questions, or general platform support. Start with the most common paths below, and reach out if you need direct assistance.
Get help accessing indicators, strategies, and eligible content tied to your purchase or plan.
This build is centered on product access and general support rather than membership routing.
Get help with login issues, customer portal access, and keeping your account organized after purchase.
If your question does not fit a standard path, contact support directly and we will help point you in the right direction.
How support works
Find the right help without the guesswork
Support should make it easy to understand what you own, how to access it, and where to go next. Nova support is structured to help traders solve common issues faster while keeping product access and account help organized in one place.
Product access help
Get help accessing purchased indicators, strategies, and any content included with your eligible plan.
Membership questions
This build is focused on product ownership and general account support rather than active membership access.
Account and portal support
Get help with login issues, customer portal access, and account-related questions tied to your Nova products.
General help
Reach out for anything that does not fit a standard support path and we will help direct you appropriately.
Support FAQs
Common questions about Nova products and account access.
Use these answers as the fastest way to understand how Nova product access, account continuity, and support routing work.
What platform do these tools support?
Nova Traders products are built for NinjaTrader-based futures trading workflows.
Are the products one-time purchases?
Indicators, direct-purchase strategies, and the Nova Suite are one-time purchases. Membership is the optional monthly layer around updates, support, and community access.
Can I start with one product and upgrade later?
Yes. Many traders begin with an indicator, then expand into strategies, the suite, or membership over time.
Who are these tools built for?
They are built for futures traders who want clearer market understanding, better timing, and more disciplined execution.
What is the difference between NovaSMC and NovaPAC?
NovaSMC focuses on structure and liquidity context, while NovaPAC is designed around momentum, confirmation, and timing. One helps traders understand where opportunity may be developing, and the other helps refine when participation looks cleaner.
How do I know whether I should choose an indicator or a strategy?
Indicators are built to help you read the market with more clarity, while strategies are built to help execute with more structure and discipline. If you want better analysis, start with indicators. If you want a more defined execution framework, start with strategies.
How do support and portal access work after purchase?
Nova support is designed to help with product access, account questions, and membership-related issues while the customer portal keeps ownership, downloads, and account continuity more organized in one place.
What if I want to upgrade later?
Many traders begin with one product, then move into a broader membership path as their workflow grows. The upgrade path is designed to make it easier to expand access without starting over.
Why is membership missing from this build?
The current site mode is focused on a simplified public build. Membership is intentionally hidden so the experience stays centered on product education and launch flow.
Can I still purchase products without membership?
Yes. In this build, the focus remains on direct product interest and purchase flow without requiring membership access.